3-12 Days Fast Free Shipping & 30 Days FREE Return & Refund
1 How long does delivery normally take?
1.Processing Time:1-2 days
2.Delivery Time:2-10 days
3.Shipping Time=Processing Time+Delivery Time=About 3-12 Days
The earliest shipment time will be the next working day after a user placed their order.
As for processing time, we may need 1-2 days to prepare your order after placing your order. This is to make sure that your order is accurate. This processing time does not include shipping time. Products will be shipped within 3-12 Days.
Holiday Schedule
Our warehouses will adhere to the following national holiday schedule below, on these dates the warehouses will not be operating. Please also note that on Saturdays and Sundays our warehouse network does not process shipment orders. If any special circumstances arise in which our warehouse network will be unable to operate outside of these dates, you will be notified in advance.
Warehouses will adhere to the following national holiday schedule below, on these dates the warehouses will not be operating. Please also note that on Saturdays and Sundays our warehouse network does not process shipment orders. If any special circumstances arise in which our warehouse network will be unable to operate outside of these dates, you will be notified in advance.
2 I still haven’t received my package. Where is my order?
Your estimated delivery date including processing time and delivery time – please allow up to this date for your order to arrive. Please check your order e-mail or SMS for details.
If your estimated delivery date has passed and you haven’t received your order, please contact our Customer Care Team with Live Chat or Customer service for further help. Customer service email is service@worlddealbuy.com
3 Why was my package returned?
There are multiple possible reasons:
1) Wrong or incomplete address
2) Invalid phone number
3) Unable to deliver
Please go to your order e-mail for the shipping information to find the tracking number first and contact the shipping company for more information.
You may also contact our Customer Care Team with Live Chat or Customer service for further help. Customer service email is sservice@worlddealbuy.com.
4 How can I track my order?
Please check your order -email or SMS for more details. It may take 5-10 days to see any activity once it has shipped out from our end.
Please allow some time for the courier to update the latest tracking info after reaching the next station.
5 Why it shows that my tracking number is invalid?
If there is a tracking number, it means that the parcel has been shipped out.
The parcel is sent from our warehouse first. Then parcels will arrive in the shipping company's processing center by plane. Then each shipping company will pick up parcels from the airport. Once they have scanned those parcels, the website will update the tracking number. It may take 5-10 days to see any activity once it has shipped out from our end.
Please allow some time for the courier to update the latest tracking info after reaching the next station.
6 Is there any additional fee beyond purchase?
Normally, our customers would not be charged any tariffs. However, because of increasingly strict customs inspection, it happens sometimes. We have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. There is almost no such situation. If it happens, please contact us and we will compensate.
7 Why does it shows my package has been delivered but it hasn’t?
Packages might be delivered to your mailbox or signed by your neighbors. We suggest you check in your mailbox and with your neighbors first. Or you can check with the shipping company with your tracking number and your ID. The tracking number can be found in your order email by click “View Your Orders”
If you still cannot find your package, please contact our Customer Care Team with email service@worlddealbuy.com or iMessage!
8 I still haven’t received my package. Where is my order?
Your estimated delivery date including processing time and delivery time – please allow up to this date for your order to arrive. Please check the Shipping Info page for details.
You’ll be able to follow your order as it’s been sent with a trackable service. The tracking number can be found in your order email by click “View Your Orders”
If your estimated delivery date has passed and you haven’t received your order, please contact our Customer Care Team with email service@worlddealbuy.com or iMessage!
9 How can I deal with my package if I do not want it because of the customs taxes?
Normally, our customers would not be charged tariffs. However, because of increasingly strict customs inspection, it happens sometimes. We have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. As per our policy, customers need to afford the tariffs, so please contact the local customs office to get your parcel first. If you do not, there is a high possibility that your parcel be destroyed but not returned. If this happens, please contact us and we will compensate you.
10 Why was my order divided into two or more packages?
We will do partial shipping for your order in the following conditions:
(1) Items are in different warehouses.
(2) Different items need additional preparation time.
(3) Weight limit of customs or courier.
You will receive an email notification when each parcel is shipped.
11 How to free shipping?
FSAT FREE SHIPPING ALL ORDER
Worlddealbuy.com have a 30 Days FREE Return & Refund policy, which means you have 30 days after receiving your item to request a return.
12.Product issues
We are focusing on providing high-quality items for you. However, if you received goods do not match what you order or the products have some quality issues. We will process a refund request within 7 business days.
13. Item out of stock
If you purchase goods and we are unable to ship them out due to a stock shortage, we will contact you by Email. We will offer you the choice to either refund or wait for stock.
14. PayPal Issues
If your PayPal account name and address do not match your order's name and shipping address, we will email you for verification. If you do not reply to us within 7 business days, we will automatically refund the order.
15. Return Process
Please include the following information in the return package :
① Order number and product SKU of the item(s) you want to return.
② Shipping label (outside the package).
③ Reasons for return.
Please Email and show the item of the problem to service@worlddealbuy.com, for example, show the photos of item(s) quality-related issue or wrong size to us by Email.
1. We will refund you after we have received your package and inspected it.
2. Return address
Please contact us before returning any item for a refund. We will not accept items sent back unless you have already arranged to return it to us.
Service Email：service@worlddealbuy.com
3. Return Announcement
① Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds.
② Please contact us no later than 30 days after you have received your order.
③ Please send the item(s) back to us through a local post office instead of express services like DHL, UPS. By choosing one of the above-mentioned fast delivery options you might incur in import taxes and the delivery might be delayed due to the customs clearance process. We will only arrange a replacement or issue a refund after we receive and inspect the returned item.
④ Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
⑤ Please allow 30 days from the time you Email your return for it to be processed. We will send you an email once your return request has been successfully processed.
⑥Customers(as “Buyer” below) can apply for a refund or return without needing to list a reason within 30 days after the product(s) has been received and the product is unopened. It is the Buyer’s responsibility to provide the feedback and other information as requested by worlddealbuy.com(as “Seller” below). In this scenario, the Buyer would be charged a 30% restocking fee, if the request is accepted by the seller. The transport fee for the return or re-shipment of any product(s) should be paid for by the Buyer.
16. Shipping Fee
If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.
17. Other Situations
If you have a unique situation that is not covered in the policy above, please contact us:service@worlddealbuy.com
18. Policy Conditions And Requirements
A. Product quality issues
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 15 days from the date you received the item.
Customer Service response time: Within 24 hours
Solution: 7 business days after the issue is confirmed, Customer Service will send a replacement or issue a full refund.
A. Unsatisfactory products
Steps: Email our Customer Service → Explain the reason → Customer Service confirms → Ship your product back → Customer Service confirms item returned → Refund
Claim period: Within 30 days from the date you received the item.
Customer Service response time: Within 30 days after receiving your products.
Solution: After we receive and inspect the item, Customer Service will issue you a refund.
Notice: You shall bear all shipping costs, including the initial shipping cost to send you the item.
C. Wrong item
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 30-days from the date you received the item.
Customer Service response time: Within 24 hours
Solution: 7 business days after the issue is confirmed, Customer Service will send you the correct item or issue a full refund.
D. We can only issue a refund to the original form of payment used at the point of purchase. In the event, you no longer have access to this account or it is no longer active, we will then process your refund in the form of a check mailed to the address in your customer profile which can take 5-15 business days to process. Original shipping charges are nonrefundable.
19. Policy Exclusions
Goods are not covered by our 30 days return or refund policy if:
A. The product serial number and product was not distributed by Worlddealbuy;
B. Goods have been worn and damaged, stretched or contaminated.
C. Goods were damaged or worn out by improper use.
D. Goods are returned without included accessories.
E. Goods are stored or exposed to extreme environments.
F. Unauthorized repair, misuse, negligence, abuse, accident, alteration, or improper installation;
G. Partial goods of complete sets are be returned;
H. The claim is made more than 30 days after you received the goods.
One Year Warranty & 30-Day Money-Back Guarantee for Any Reason
Worlddealbuy products are warranted to be free of manufacturer's defects in materials or workmanship for one year from the date of purchase. Damage or wear resulting from an accident, misuse, abuse, commercial use, or unauthorized adjustment and/or repair are not covered under this warranty.
Thousands of customers have been happy with our customer service because of our easy returns program which makes your purchasing experience as simple as possible.
All purchases may be returned for any reason within 30 days of date of purchase upon receipt of a Return Merchandise Authorization (RMA) number issued from Worlddealbuy. All such RMA’s may receive a complete replacement unit, replacement parts, full or a partial refund at the sole discretion of Worlddealbuy. There are no additional cost or fees associated to an RMA, including restocking fees or processing fees, however some cases (as discussed below) may be at the customer’s shipping expense.
HOW TO REACH US
You may contact us on our website or by email/text. The Worlddealbuy Hair team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours, service@worlddealbuy.com, Your satisfaction is Worlddealbuy mission.
WITHOUT PayPal?
- You don't need a Paypal account to checkout.
- Paypal accepts all payment credit cards.
- Just select 'Paypal' and click the 'Pay with Debit or Creditcard' button.
ADDITIONAL NOTES ABOUT WARRANTY
1.All returns must first be approved by our customer service team, you need request an RMA online. Returned items without RMA will not be accepted.
2. All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.
3.Items returned within 30 days since your original order receipt is eligible for a refund. For full refund requests, items must be returned in its original state (unaltered, unworn, undamaged and with tags attached in original packagin. For partial refund requests, contact customer service first, and send the items back after confirmation. Once the returned item is received and inspected with label No Problem, refund will be processed to the previous payment account within 5-7 business days.
After the return request is agreed, the package can be shipped back to the address given by the customer service. Please kindly send email with your order number and returned shipping number after package’s shipped out. Worlddealbuy undertake all the return shipping fee from the US. For the other countries, taxes & shipping fee generated from returning will be paid by the buyer, the final refund amount will be the order price misused our receiving cost like tax and processing fee, etc.
4. For Aftificial reason cause the items damaged, cannot be returned or exchanged;
5. You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return.
| Rerurn policy |
Buyer pay the shipping fee |
Seller pay the shipping fee |
Photo Provided |
Exchange Avallable |
| Dislike/Unsuitable |
✔ |
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| Change Style/Color |
✔ |
|
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| Receing Wrong ltems |
|
|
✔ |
✔ |
| Quality Problems |
|
|
✔ |
✔ |
| Artificial Reason |
✔ |
|
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If you purchase multiple products, you can contact us for wholesale discounts. Contact email: service@worlddealbuy.com
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