1. When can I cancel an order?
We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
2. How do I request a shipment stoppage?
When an order has been processed for shipping by the warehouse, but it hasn’t left the warehouse yet, you can try to request a shipment stoppage via the site contact us page. We cannot promise the request will succeed. For a successful shipment stoppage, we will charge $30 per package. If the shipment stoppage fails then there’s no charge, but the Customer need responsible for any loss resulted.
3. If a package has been shipped out can I still get it back?
Before the shipment arrives at its destination, the buyer can request package reroute. We cannot promise the request will succeed. Whether the package reroutes succeed and fails, the buyer is still responsible for any charges and loss resulted. Because larger packages are more likely to be damaged during shipping, the probability of the return package will be in the resell-able condition is low. As such package reroute should be considered the last resort. contact us for the procedure and the fees charged.
4. How many years do you supply for the warranty?
Warranty date is subject to the product description page, if no specification, normally 1 year.
5. How Long Does Shipping Take？
After your order need 1-2 business days to prepare your order after placing your order. This is to make sure that your order is accurate. This processing time does not include shipping time.The guaranteed product delivery time is within 3-10 business days, most deliveries are received within 3-5 business days. (More info refer to Shopping Policy)
A Tracking email will be sent to you within 24hrs. Please follow up your tracking No on USPS Logistics Website. If you are having trouble tracking your box, please contact us for assistance (firstname.lastname@example.org)
6. Is there any fee for shipping?
Fast Free shipping on all order
7. Can the product be ship out of the USA?
No. we only ship in the United States now.Provide free delivery service for most states in the USA, Overseas territories are excluded.
8. How do I pay for my order?
We accept two payment methods online, one is the credit card. the other one is PayPal, you can be directed login the PayPal page.
9. Can I pay through PayPal with Credit Card?
Yes, you can choose the paypal option and you will be asked to fill in your credit card information to fulfill the transaction.
10. What’s the manufacturer of our products?
Most of our products are OEM products. but the quality is very good, and it is also very popular.
11. How to return & exchange?
We do not offer full or partial refunds for our subscription service, and we do not accept returned items. (More info refer to Return Policy) We will do our best to provide a solution to problems on a case by case basis. Please inquire with us directly with any questions or concerns: email@example.com.
12. Do you have any discount?
If you want to order multiple products (wholesale), we also have discounts, please contact us(firstname.lastname@example.org), we will reply within 24 hours.